Refunds & Cancellations

We understand that a change in circumstances may mean that it is not always possible for an individual booked on a course to attend. Cancellations can be problematic for us and are therefore subject to the following conditions:

  1. We reserve the right to cancel the course in the event of payment not being received prior to the course date. We shall not be liable for any costs incurred by the client as a result of the cancellation (In House Courses only).
  2. Candidate examination and course material fees for accredited courses shall be chargeable as agreed and shall be in accordance with the number of attendees stated by the client at the time of booking. All such fees are non-refundable (In House Courses only).
  3. The company shall not be liable to the client for any breakdown or failure of the service provided, as a result of an event of force majeure which shall include (but not limited to), act of God, adverse environmental conditions, civil commotion, mechanical or technical difficulties, or any other cause whatsoever beyond the company's reasonable control.
  4. The company reserves the right to postpone or amalgamate several courses to ensure the viability of a course. Should this not be convenient for the client, a full refund will be made.
  5. This agreement shall be governed by and in accordance with the laws of England and the UK.
  6. Refund payments will be returned to the payment card used to make the original booking.
  7. Your statutory legal rights are not affected.

Click here for our Terms and Conditions

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