Terms & Conditions


  1. Telephone bookings will be cancelled if written confirmation of the booking is not received within 24 hours of the booking being taken.
  2. Certificates will only be issued upon receipt of payment unless previously agreed in writing.
  3. Cancellation by the client, 14 days or less will render a cost of 50% of the total course fee; a substitute is acceptable (Open Courses only).
  4. Cancellation by the client, 7 days or less will result in the loss of the full course fee (Open Courses only).
  5. Should you be unable to attend the course, you may transfer a course booking only once, this must occur at least 5 working days prior to the course date and will incur an administration fee of £25.
  6. You may not subsequently cancel a booking that has previously been transferred to a future date; in order to avoid paying any cancellation fees incurred (Open Courses only).
  7. Failure to attend a course that has previously been transferred will result in the full course fee being payable (Open Courses only).
  8. Payment terms are 14 days from date of invoice and prior to course commencement.
  9. In the event of late payment, we reserve the right to charge interest at 3% above the Bank of England base rate which shall be accrued daily and added to the outstanding amount.
  10. Failure to pay monies due may result in the debt being transferred to a debt recovery agent. In this event a further 15% shall be added to the original invoice value. In addition any costs incurred as a result of legal action shall also be added.
  11. The client shall issue all course joining instructions to their attendees and ensure that the appropriate items of personal protective equipment are provided.

Click here for our Refund and Cancellation Policy

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